Terms of Service
Introduction
These Terms of Service govern your use of the esim.krd website and our eSIM products and services.
By accessing our Website, purchasing an eSIM, or using our services, you agree to these Terms of Service. If you do not agree with these terms, please do not use our Website or services.
Our Services
esim.krd provides eSIM products and mobile connectivity services for supported countries and destinations.
Our services may include:
eSIM data plans
Mobile data connectivity
eSIM activation and installation information
Customer support
Other related telecommunications services
Service availability, network coverage, speed, and performance may vary depending on the destination, local network, device, location, network conditions, and other factors outside our control.
Eligibility
You must have a compatible device and be legally permitted to purchase and use our services.
Before purchasing an eSIM, you are responsible for checking that your device:
Supports eSIM technology.
Is compatible with the eSIM plan you are purchasing.
Is not restricted or locked to another mobile network.
Meets the technical requirements necessary to install and use an eSIM.
esim.krd is not responsible for compatibility problems caused by an unsupported, locked, or incorrectly configured device.
Purchasing an eSIM
When you purchase an eSIM from us, you agree to provide accurate and complete information.
After a successful purchase, your eSIM details and activation information may be delivered electronically to the email address or account information provided during checkout.
You are responsible for keeping your eSIM QR code, activation information, and account information secure.
An eSIM activation code or QR code should not be shared with other people unless you intentionally want another person to use the service.
Payments
All prices displayed on the Website are subject to change without notice.
You agree to provide accurate payment information and authorize us or our authorized payment provider to process your payment.
Orders may be cancelled or rejected in cases of suspected fraud, unauthorized transactions, technical errors, pricing errors, or other circumstances that may affect the validity of an order.
eSIM Activation and Usage
Some eSIMs may need to be installed or activated within a specific period stated on the relevant product page or activation instructions.
Once an eSIM has been installed or activated, the applicable plan may begin according to the terms of that particular eSIM.
You are responsible for following the installation and activation instructions provided by esim.krd.
Additional charges from your device, mobile operator, or other service provider may apply if your device is configured incorrectly or uses another mobile network.
Network Coverage and Service Availability
eSIM services depend on local telecommunications networks and infrastructure.
We do not guarantee that the service will be available at all times or in every location.
Network speed and availability may be affected by:
Local network coverage
Network congestion
Your location
Device compatibility
Weather or environmental conditions
Local regulations
Telecommunications provider policies
Technical problems or outages
Temporary interruptions may occur without prior notice.
Refunds and Cancellations
Refunds and cancellations are subject to our refund policy and the conditions of the specific eSIM product purchased.
Because eSIM products may be electronically delivered and activated digitally, certain purchases may not be refundable after the eSIM has been installed, activated, or used.
If you experience a problem with your eSIM, please contact our customer support team as soon as possible so we can investigate the issue.
Prohibited Use
You agree not to use our services:
For any unlawful purpose.
To violate applicable laws or regulations.
To commit fraud or facilitate fraudulent activity.
To interfere with or damage our Website or services.
To attempt to gain unauthorized access to our systems.
To resell or redistribute our services without our authorization.
In any way that could harm our network, systems, service providers, or other customers.
We reserve the right to suspend or terminate services where we reasonably believe that these Terms have been violated.
Intellectual Property
All content on the Website, including logos, branding, graphics, text, designs, images, software, and other materials, belongs to esim.krd or its respective licensors unless otherwise stated.
You may not copy, reproduce, modify, distribute, sell, or use our content without prior written permission.
Third-Party Services
Our Website and services may depend on third-party providers, including telecommunications operators, eSIM providers, payment processors, hosting providers, and other technology providers.
We are not responsible for failures, interruptions, or policies of third-party services that are outside our reasonable control.
Third-party services may have their own terms and conditions that apply to your use of those services.
Limitation of Liability
To the extent permitted by applicable law, esim.krd will not be responsible for indirect, incidental, special, or consequential losses resulting from your use of our Website or services.
We are not responsible for service interruptions, network limitations, device incompatibility, incorrect installation, loss of an eSIM QR code, or problems caused by third-party telecommunications networks or providers.
Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is not permitted by applicable law.
Changes to Our Services
We may modify, update, suspend, or discontinue parts of our Website or services at any time.
We may also update product prices, plans, coverage, features, or availability.
Where reasonably possible, we will provide information about significant changes affecting purchased services.
Changes to These Terms
We may update these Terms of Service from time to time.
When changes are made, we will update the “Last Updated” date and publish the revised Terms on our Website.
Your continued use of the Website or services after changes are published means that you accept the updated Terms.
Governing Law
These Terms of Service shall be interpreted and applied in accordance with the applicable laws and regulations governing the operation of our business and services.
Any disputes relating to these Terms or our services will be handled in accordance with applicable law.
Contact Us
If you have questions about these Terms of Service, our eSIM products, or our services, please contact us through the contact information available on esim.krd.
Last Updated: August 10, 2026